- Home
- About Halliwell Jones Southport
- Halliwell Jones Southport Customer Reviews
OUR CUSTOMER REVIEWS
SALES
5.0SERVICE
5.0Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
374 ratings and 213 comments received in the last 90 days.
06 November 2024
Steve Adams is always the complete professional
04 November 2024
Halay did everything to help when buying my 1 series
02 November 2024
This was my first visit to BMW Southport, as usual the staff were very welcoming and the showroom very comfortable. My car was parked in the "ready to go" bay and was looking (and smelling) marvelous.
23 October 2024
Pleasurable experience
22 October 2024
Totally seamless, no issues and couldn't be mere helpful
17 October 2024
Hayley looked after us from start to finish, she was so friendly and knowledgeable we trusted her completely, she knew everything and more about the product and guided us in our decision making without pushing us.
13 October 2024
Everything was explained clearly and processed smoothly
12 October 2024
100%! Happy as always with Halliwell Jones, Southport and in particular ( again ) Hayley! Hayley is very consistent with on the spot knowledge for every question we thought of. We aren't always the easiest customers but Hayley was fantastic
07 October 2024
Hayley has been a superstar. Always in contact and her negotiation skills were second to none.
03 October 2024
Steve spent time showing me all of the features of the vehicle and has been on hand with any additional queries.
03 October 2024
Very pleased with the handover
03 October 2024
Smooth and efficient
03 October 2024
Couldn't fault anything
03 October 2024
Very satisfied with how the whole process went. I would strongly recommend this BMW Centre!
02 October 2024
Excellent customer service, friendly and helpful staff
22 September 2024
Hayley makes it so easy and nothing is too much trouble. Receptionists are always very helpful and polite.
19 September 2024
Nothing to complain about, Hayley even made my phone work and gave me a lovely big umbrella before I left.
17 September 2024
Knowledgeable, friendly and helpful - thank you
14 September 2024
ALWAYS RECEIVED EXCELLENT SERVICE
12 September 2024
Always kept informed
12 September 2024
Efficient and clear service.
10 September 2024
Max was very helpful and found the ideal car for us.
10 September 2024
The team all kept me up to date with my order. When Nick was on leave everything was handed over to his manager who kept in touch with me.
09 September 2024
All staff were helpful and nothing seemed to much trouble.
09 September 2024
It was 3rd attempt lucky to collect my car, for various reasons, all my fault. Each time my new sales exec Steve was understanding and willing to go the extra mile. I was handed over to Matthew & Hayley who made it extremely special.
07 September 2024
Informed me all the way what was happening regarding my new car
06 September 2024
Hayley our sales adviser was brilliant advising us on choosing our new car to when we picked it up. Our new car is perfect and we would like to thank Hayley for making our experience and enjoyable experience.
06 September 2024
Great service from Hayley Hurrell - made process so simple
05 September 2024
A
04 September 2024
Hayley always great to deal with
22 August 2024
Excellent overall service from Maxwell Bowden
13 November 2024
All work completed and car was cleaned as well
13 November 2024
One of your employees , Jamie , went above and beyond to ensure my car repairs were covered under warranty. He waited to talk to me to explain what had happened. He restored my faith in BMW as a brand and he is an absolute credit to your company .
13 November 2024
Excellent service
13 November 2024
Check in and updates easy and pleasant Zahra is a credit to your branch unfortunately the work couldn't be completed on the same day this was communicated to me and took the option to leave vehicle with garage rather than having to book it back in
13 November 2024
The service work required was explained and priced before the car went in the garage.
13 November 2024
Staff were professional and friendly, Car was returned clean and tidy.
13 November 2024
Recall dealt with efficiently with added benefit of complimentary vehicle health check
13 November 2024
Faultless
13 November 2024
When I eventually brought the car to the dealership they dealt with my problem the following day.
13 November 2024
Great service. Videoed inspection, work completed on time as promised and the vehicle cleaned upon return
04 November 2024
Polite and friendly staff. My car was ready on time, all work had been carried out and the car was spotless.
04 November 2024
I have used Halliwell Jones Southport for the last 7 years and find my service advisor Steve Hill a pleasure to deal with, knowledgeable, helpful and nothing is too much trouble for him. I will continue to use Steve in the future.
04 November 2024
Friendly, evicient, no complaints.
04 November 2024
Good
02 November 2024
Ability to book and check in was great although no courtesy car was an issue. The costs were higher than other BMW garages and the price to dispose of the oil was a lot. The video was a nice touch but I would rather have a reduction in the cost!
02 November 2024
I was kept fully informed of how the service was proceeding and when my vehicle would be ready. All staff were very helpful and informative.
31 October 2024
Prompt and efficient service
30 October 2024
No car was available bit they did sort me out a 2 series
28 October 2024
The service was good. Zara was very helpful. However, the noise issue wasn't solved. It is movement of the roof, this didn't happen on test drive, if it had I wouldn't have purchased the car. I have owned 14 convertibles and not had this problem.
28 October 2024
Without doubt the best levels of customer service levels received from a dealership. Thanks to Stephen Hill, Service Advisor. I needed urgent repairs to my BMW, which Stephen assisted with as we were going away on holiday to Cornwall the day after!
28 October 2024
Friendly, clear and punctual
27 October 2024
Everything went smoothly and as expected
26 October 2024
Great communication and quality customer service.
26 October 2024
Good service
24 October 2024
Did what I expected
24 October 2024
Everything met or exceeded my expectations
24 October 2024
As above
24 October 2024
Friendly and effective service, plus helpful and informative info. on my car which helps all BMW car owners to keep their cars in good condition. I was well- satisfied with my experience at Halliwell Jones.
23 October 2024
Very satisfied as always
23 October 2024
There was no messing around with my time or any inconvenience to me whilst my recalls where being carried out.
23 October 2024
N/a
22 October 2024
Sourced the part i needed to fix seat after i slipped and sat on control panel , but not delivered when stated.
22 October 2024
Class service
22 October 2024
All the work was completed in a timely fashion. I have only a minor criticism if you can call it that and that was I had to ring for an update on the service.
22 October 2024
Excellent service as always.
22 October 2024
Service and experience matched with my expectations
21 October 2024
Friendly atmosphere at Southport
21 October 2024
Car completed within the time frame mentioned from my initial booking. Cleaned and ready for me to collect at the end of the same day.
21 October 2024
Always a pleasure, well looked after.
21 October 2024
EVERY THING WENT SMOOTHLY
21 October 2024
The attention,care and advice given to the customer is always of the highest standard
20 October 2024
good
20 October 2024
Everyone is professional and friendly making dealing with them easy and enjoyable.
20 October 2024
Nice people.car sorted quickly
19 October 2024
All completed satisfactorily. Had a good chat with Steve Hill.
17 October 2024
Excellent service
17 October 2024
Top notch service
17 October 2024
Efficient and helpful.
16 October 2024
Quick turnaround and great service
16 October 2024
They talked or text us over any details that needed to be discussed and we knew the cost before they completed what needed to be done
16 October 2024
All the work was completed in the time I requested
16 October 2024
The car was valeted and returned
15 October 2024
Efficient and friendly service.
15 October 2024
kept me informed and updated on the event
15 October 2024
As above
15 October 2024
Work was carried out to usual high standards
15 October 2024
All good
15 October 2024
I have my own business in Southport and know customer service is paramount to success. Of course, I personally want great customer service wherever I go, but often don't get it. However, I always get it at Halliwell Jones. Thank you guys.
15 October 2024
polite and professional
15 October 2024
Excellent service.
14 October 2024
They looked after me...and my car. Fantastic!
14 October 2024
Service advisor Stephen is always helpful and friendly. Fast service , car was ready ahead of time.
14 October 2024
Again excellent service given by Zahra Service Advisor- went over and beyond her position to keep me updated on my vehicle.
13 October 2024
Friendly and efficient, no waiting time
13 October 2024
Dropped the car off, had the work done, had a video sent to me with any little advisories followed by a phone call
12 October 2024
See above
11 October 2024
Because everyone politely did what they were supposed to.
10 October 2024
Excellent service!
10 October 2024
As my car was serviced and mot'd and I was reassured re the originally issue I had.
10 October 2024
Exemplary. The service video received was exceptionally helpful and accurate. My car was immaculate upon its return and drives like a dream! Top marks.
09 October 2024
Zara Ali was super. Great customer service. Very professional and made everything very clear
09 October 2024
All the work done on time. Updated me as well.
08 October 2024
As always my experience at Halliwell Jones was exceptional once again.always a pleasure to do business with.
08 October 2024
Perfect experience
08 October 2024
My answer to the first question plus the fact that the car has never been as clean as when I picked it up after the work done on the 2 recalls (replacement of the EGR unit and Driver's Airbag) - all free of charge!
08 October 2024
Excellent customer service.
07 October 2024
I have given five stars in the past, however, the dealership stated that they are number 1 in the country, and stated it several times. As a customer, I want me car repaired first time, and if it's not fixed, and fixed correctly, just apologise.
07 October 2024
Car mini valeted, £100 voucher as part of ERG replacement, courtesy car provided and excess reduced to £50 complimentary.
06 October 2024
The lady on reception was very kind and friendly and explained who would be dealing with my car today and gave me a contact number for him in case I had any questions. Stephen was courteous, polite and made a note of when I needed my car back.
06 October 2024
If you are old enough to remember the courteous and friendly service you used to get from your corner shop then that is what you receive from Halliwell Jones Southport staff, a feeling of which is missing from so many of today's businesses.
05 October 2024
Fault appeared 6 weeks ago. Halliwell Jones ordered part and booked in for service. Had to cancel service as part not available. After several weeks had to have BMW assistance inspect car who said it was unfit to drive. Hire car sorted Part appeared
05 October 2024
Can't fault the service
05 October 2024
Helpful and very accommodating As we had a courtesy car for the day they arranged for.us to keep it overnight whilst they ordered new tyres for our car
05 October 2024
Excellent. Communication from the booking - reception staff - service staff - video and return - I cannot fault it in any way - superb
05 October 2024
From booking it on untill job finished I was well informed.
03 October 2024
The service is superb even though I have to travel a fair bit to get there I would rather travel and be happy with the service
02 October 2024
Very happy with work carried out and excellent customer service
02 October 2024
Staff
02 October 2024
Very satisfied and car is running great.
30 September 2024
EGR Cooler changed but issue still showing on the car regarding the EGR, drivetrain issue showed in week leading up to EGR being replaced but issued but resolved.
30 September 2024
Staff
30 September 2024
Very efficient lovely staff and welcoming environment. Service carried out on time and car valeted prior to return so ver satisfied indeed
30 September 2024
All work carried out on time and charges for all the work as advised.
30 September 2024
I am very satisfied with the service at southport as the staff are polite and helpful and have your issue dealt with promptly.
29 September 2024
The check was carried out quickly without an appointment, the car was also valeted to an excellent standard when it was returned to me. Thanks
29 September 2024
As stated above 10/10
28 September 2024
Excellent communication, wonderful courtesy car and my own car was valeted and I was made to feel valued.
28 September 2024
The staff were extremly helpful and cooperative.
28 September 2024
For the same reasons I've answered to the previous question. I've never had an issue with the staff or the quality of the work I've asked to be carried out.
27 September 2024
Good service
27 September 2024
Car was immaculate when I picked it up, and everything explained to me
27 September 2024
The service is excellent from start to finish.
26 September 2024
Big thank you from the receptionist to David Ogden and Steve Hill.
26 September 2024
Staff very friendly and professional
26 September 2024
Friendly and professional
26 September 2024
Looked after me and my car
25 September 2024
Car was ready and valeted on collection.
25 September 2024
dropped off the night before. serviced car and valeted afterwards and send video of cars condition
24 September 2024
Friendly, efficient, video
24 September 2024
Good experience with HJ whom came across as very customer focused. Accommodated my preferred appointment date and time, happy with the work on my car and the overall service received.
23 September 2024
Aways very good service
23 September 2024
The servicing team are always helpful and informative
23 September 2024
As I've said excellent service with a smile.
23 September 2024
Treated very well despite it only being a recall
22 September 2024
Five stars ! I C would have thought that tells you enoghh ?
22 September 2024
Completed the recall work and resolved a unusual technical problem.
21 September 2024
As above
21 September 2024
BMW Southport was very welcoming, easy to deal with, and I was kept fully updated regarding the work carried out. Excellent service, highly recommend.
21 September 2024
Work completed and kept informed
21 September 2024
What can I say except very pleased
21 September 2024
As above
20 September 2024
Car in for air suspension fault diagnosed and
19 September 2024
Work completed on time at expected cost.
18 September 2024
Had to leave the car overnight at garage, which caused some domestic difficulties.
17 September 2024
Prompt Professional. Car came back gleaming too.
17 September 2024
Staff could not have been more helpful, kept me updated
17 September 2024
Very good service car washed and cleaned
16 September 2024
Excellent service
16 September 2024
Again the staff at Halliwell Jones has been excellent throughout all year I would like to named all of them specially Steve at the service in Southport top man .
15 September 2024
Only concern is that payment was via your website instead of a handset. Whilst it took time to complete my concern is that my card details including security no is now held on your system. Prefer payment to be taken via a card handset.
15 September 2024
Every step was flawless.
14 September 2024
They did everything they said they would put
14 September 2024
Good service
12 September 2024
Had to wait nearly 4 hours for the Car (difficult to arrange a loan car with you)
11 September 2024
Stephen Hill was charming knowledgeable and kept me fully informed x great service adviser Jamie mechanic. Allied me a few times to check works to be authorised x again helpful
10 September 2024
Very satisfied kept up to date with everything Including collection time
09 September 2024
All the work was well explained and done. A bit expensive.
09 September 2024
Friendly, efficient and courteous.
09 September 2024
10 years+ of great service!!
08 September 2024
Car went in for a chunk of work, got the car back in amazing condition and and in full working order, car confidently pulls strong and runs smooth
08 September 2024
The job was completed well within the time frame
08 September 2024
Done what needed
08 September 2024
Grace was lovely. So attentive
08 September 2024
Just a great service from start to finish.
07 September 2024
Hire car supplied ??
07 September 2024
It was fine.
07 September 2024
No issues or surprises with the service
07 September 2024
Grace who looked after me was fantastic, she kept me updated throughout my cars recall service, explaining each step and ensuring everything was ready on time. Grace made it all stress free. Could not have asked for better service.
04 September 2024
Quick and efficient
03 September 2024
Needed a loan car at short notice and this was taken into consideration when booking in, a loan car was provided which I was extremely grateful for.
03 September 2024
Very friendly and efficient.
03 September 2024
There was some confusion with emails/messages but it was resolved.
03 September 2024
Work finished in the timescale given
03 September 2024
Work completed efficiently and communicated well with me updates throughout
03 September 2024
Very happy with the service
03 September 2024
Very friendly
03 September 2024
All OK
03 September 2024
Problem sorted at short notice.
03 September 2024
Great customer service. Unfortunately I did not receive the same level of service at previous BMW service I visited.
03 September 2024
Great customer service extremely helpful and knowledgeable a real credit to BMW
03 September 2024
It is always first class service
03 September 2024
Very professional and knowledgeable representatives who are very helpful and friendly
03 September 2024
No issues
03 September 2024
Ease of booking service the very courteous and helpful staff and the care in looking after my vehicle.
31 August 2024
As above, special thanks to Jess on reception who was super-helpful.
29 August 2024
I gain full knowledge of what is wrong with my vehicle and what the mechanics have done to rectify the problems. Piece of mind driving at all times. Obtaining a courtesy car also helped with the oversell satisfying experience.
27 August 2024
The required service work was completed to my satisfaction
27 August 2024
Kind friendly
26 August 2024
Well looked after and kept informed
25 August 2024
Excellent service from reception to engineer staff
24 August 2024
The whole experience from booking the car in and collecting the car when it was ready easy and efficient
24 August 2024
I have over 53 years of driving dealt with many dealership and find Halliwell Jones Southport to be the best,I might add that a certain Jaguar dealership the worst,
24 August 2024
Friendly and efficient team in the service area. Warm welcome on arrival and taken straight to the service team member who was dealing with me. Kept up to date with the work during the day. When i collected the car it was even cleaner than it was new
24 August 2024
Quick efficient service. Car ready when they say and cleaned . Unlike Williams.
23 August 2024
Car was valeted after service to a very high standard
22 August 2024
The service was done quickly and I was notified every step of the process, like giving sending me a video of my vehicle health check and a number of things this gave me peace of mind.
22 August 2024
They all from the Welcoming Receptionist, Grace at Customer Service Point, Jaimie the Chief Engineer, the Person who valeted my Car made me and my car feel valued.
22 August 2024
All queries were answered by knowledgeable and experienced professionals
22 August 2024
All members of staff I dealt with were very helpful and informative.
21 August 2024
nothing was too much
21 August 2024
Prices seem high for work done
13 November 2024
Hayley was excellent! Very accommodating and helpful!